Terms & Conditions

IV. Accommodation

1. TGA will book your single occupancy accommodation, including breakfast, according to your travel arrangements at the official hotel.
2. TGA will cover single occupancy accommodation for a maximum of 3 nights on the nights of 30, 31 March and 1 April 2027.
3. Should you wish to extend your stay at your own cost at the hotel’s prevailing rates and availability please contact TGA directly.
4. ICCA and TGA will not be responsible for any extra night(s) that is not in relation with the purpose of attending the Masterclass.
5. Participants agree to be solely responsible for any extra charges, incidental, and personal expenses related to the hotel booking.

V. Travel and Health Insurance

1. Participants must take out insurance at their own expense to cover loss incurred in case of cancellation, medical expenses (including COVID-19 related expenses) and damage to or loss of personal effects.
2. ICCA and TGA will not be responsible for any medical costs incurred by participants.
3. ICCA and TGA will not accept liability for personal injuries or for loss or damage to property belonging to ICCA Association Pharmaceutical Compliance Masterclass participants, either during or as a result of the Masterclass and its activities.

VI. Liability

ICCA as the programme provider, and TGA act as agents only in securing hotels, transport during the programme (if applicable) and in no event shall be liable for acts or defaults in the event of injury, damage, loss, accident, delay or irregularity of any kind whatsoever during arrangements organised through contractors or the employees of such contractors in carrying out services. Hotel and transportation services are subject to the terms and conditions under which they are offered to the public in general. ICCA and TGA reserve the right to make changes where it’s deemed necessary, without prior notice to parties concerned. All disputes are subject to Dutch law.

VII. Code of Conduct

International Congress and Convention Association (ICCA) and TGA

Standards We Expect When You Interact with our Representatives:

Representatives of ICCA and TGA interact with a wide range of people as part of the business they conduct.

This document sets out the expectations of ICCA and TGA of all people who interact with ICCA and TGA representatives during our activities. Its purpose is to protect ICCA and TGA representatives and other people present during our activities from unwanted behaviour and risks to their safety and well-being.

ICCA and TGA expect everyone who interacts with our representatives or attends our activities to meet the following standards of behaviour:

• show respect towards others, including being considerate, cooperative and polite;
• present and behave in an appropriate professional manner;
• take all reasonable steps to ensure their own safety, including in relation to the responsible consumption of alcohol;
• comply with all applicable laws and regulations;
• not engage in unacceptable behaviour; and
• alert ICCA or TGA representatives if a potentially unsafe situation is observed or suspected.

Unacceptable behaviour includes:

• aggression, threats or intimidation, verbal or physical abuse;
• derogatory, obscene or offensive comments of any type;
• harassment;
• sexual harassment (unwelcome, uninvited conduct of a sexual nature);
• discrimination because of race, colour, sex, sexual preference, age, physical or mental disability, marital status, family responsibilities, pregnancy, religion, political opinion, national extraction or social origin;
• showing, sharing, or sending inappropriate content or material;
• uninvited physical contact or personal contact (including via social media);
• unexplained absences from commitments or appointments;
• anti-social or illegal behaviour or use of illicit substances; and
• damage to property.

ICCA and TGA have zero tolerance for unacceptable behaviour or any behaviour that endangers or threatens its representatives or others.

If we see this behaviour or reasonably suspect it will take place, ICCA and TGA will take immediate action to ensure the safety of its representatives and others. Immediate action could include:

• refusal of further service;
• calling of police or security personnel;
• removal of the individual from the event or activity;
• termination of the individual’s participation in the event or activity;
• banning the individual from future ICCA/ TGA events or activities;
• notifying the individual’s employer or organisation; and/or
• termination of ICCA/TGA relationship with the individual or their organisation. 

As of September 2026